Delivery policy
Last updated: 11 October 2026
Who delivers
Each order is delivered by the shop you order from, by its own staff or rider. Ghar Tak runs the app and the rules; it doesn't own the goods or employ the riders.
Where we deliver
- Ghar Tak is live in Bahria Nasheman, Lahore, Pakistan.
- Each shop chooses how far it delivers. The app only shows you shops that deliver to your address, and tells you when one doesn't.
- Your delivery address and house pin help the rider find you. Keep them up to date in the app.
Fees and minimum order
- Each shop sets its own delivery fee and minimum order. You see both before you order, and the total at checkout includes the fee.
- Ghar Tak doesn't add a service charge to your order.
Delivery time
- Shops take orders only while they're open.
- When a shop accepts your order, it promises a delivery time, and you see the countdown in the app.
- If the shop needs longer, it can add 10 minutes once, and it has to tell you why.
- Delivery times are the shop's best estimate and can change with traffic, weather or a busy hour.
Picking it up yourself
Many shops also offer pickup. Choose it at checkout, and the app tells you when your order is ready at the counter.
When a delivery can't be made
- If the rider can't reach you (for example, nobody answers at the door or on the phone), the shop may close the order, and you're told in the app.
- Placing orders you don't receive can limit cash orders on your account. See our terms.
Checking your order
Please check your items when they arrive. For cash orders you pay only for what you receive. If something is wrong, missing or damaged, use the order chat, or "Report" on the order. See refunds and cancellations.
Contact
Email connect@getghartak.app or WhatsApp +92 318 1906987.