Terms of service
Last updated: 11 October 2026
These terms apply when you use the Ghar Tak app as a customer. By using the app you agree to them. Shops agree to separate partner terms.
1. What Ghar Tak is
Ghar Tak connects you with independent local shops (marts, grocery stores, bakeries, milk shops, restaurants and service providers). The shop sells you the goods and delivers them, or has them ready for pickup. Ghar Tak runs the app, the wallet and the rules that keep things fair.
2. Your account
- You can use the app as a guest. Signing in with Google keeps your account if you change phones, and is needed for the wallet.
- Give a real name, mobile number and address so shops can deliver.
- You are responsible for what happens on your phone and account.
- You must be at least 13 years old to use Ghar Tak.
3. Orders and prices
- Prices, stock and delivery fees are set by each shop. You see the total before you place the order, and any change (such as an item the shop doesn't have) is shown to you in the app.
- Your order is a request until the shop accepts it. A shop may decline an order or remove items it doesn't have.
- Each shop decides the area it delivers to and its minimum order.
- To keep things fair for shops, you can have at most three unfinished cash orders at a time.
4. Delivery promise
When a shop accepts your order it promises a delivery time, shown as a clock in the app. The shop may extend it once, by 10 minutes, and must give a reason. If an order is 15 minutes or more late, see refunds and cancellations for your free cancellation and late-delivery credit.
5. Paying
Pay in cash when you receive your order, pay with your Ghar Tak wallet, or pick up and pay at the shop. Wallet top-ups are confirmed by our team after we check the payment. Bonus credit from Ghar Tak may expire on the date shown.
6. Behaving well
Follow our community rules. Be respectful in chats and reviews, place only orders you intend to receive, and don't misuse coupons or the wallet.
7. When we limit an account
To protect shops and other customers, we may pause cash payments on an account (wallet and pickup still work) or pause ordering, for example after many cancelled orders, orders that could not be delivered, or repeated reports. Our systems may do this automatically; a person then reviews it. You can ask for a review in the app, and we usually answer within 24 hours. We may hide reviews that break our rules.
8. Reviews and content
You can review an order only after you've received it. Reviews must be honest and about your own experience. Shops may reply once. We may remove content that breaks these terms or the law.
9. Responsibility
Shops are responsible for the goods they sell, their quality and their prices. We work to keep the app accurate and available, but we can't promise it will never have errors or downtime. Nothing in these terms limits rights you have under Pakistani consumer law.
10. Changes and ending
We may update these terms; the date above shows the latest version, and we'll tell you in the app about important changes. You can stop using Ghar Tak and delete your account at any time.
11. Law
These terms are governed by the laws of Pakistan.
Contact
Email connect@getghartak.app or WhatsApp +92 318 1906987.