Privacy policy
Last updated: 11 October 2026
This policy explains what information the Ghar Tak app (for customers), the Ghar Tak Partner app (for shops) and this website collect, why we need it, who can see it, and the choices you have. We have written it in plain language. If anything is unclear, ask us.
Who we are
Ghar Tak is run by its four partners, Ahmad, Abdullah, Riyan and Ayan, from Bahria Nasheman, Lahore, Pakistan. We are responsible for the information described here. Contact: connect@getghartak.app, WhatsApp +92 318 1906987.
Information we collect
If you use the Ghar Tak app (customers)
| What | Why |
|---|---|
| A random account ID, created when you first open the app (you can use the app as a guest) | To keep your cart, orders and settings together |
| Your name, mobile number and address, which you type at checkout or in your profile | So the shop can deliver your order and contact you about it |
| Your house location, if you place a pin on the map yourself | To show shops that deliver to you and help the rider find you. The app does not read your phone's GPS location. |
| Your Google name, email and photo, only if you choose "Continue with Google" | To sign you in, keep your account on a new phone, and use the wallet |
| Your orders, order chat messages, reviews, favourite shops and saved addresses | To run your orders and show your history |
| Wallet activity: top-ups (amount, payment method, the transaction ID and sender name you enter), payments, refunds and credits | To keep your wallet balance correct and confirm top-ups |
| Reports and review requests you send us | To look into problems and answer you |
| A notification token for your phone | To send you order updates and messages |
| Basic app details: app version, the last time you used the app, and error reports if the app crashes (device model, error details) | To fix problems and keep the app working |
If you use the Ghar Tak Partner app (shops)
| What | Why |
|---|---|
| Shop details: name, owner name, phone, WhatsApp, address, map location, logo, opening hours, products, prices and photos | To show your shop to customers |
| Your username and sign-in details (created by us when your shop is registered) | To sign you in |
| Orders, chat messages, review replies, coupons and your shop's performance (acceptance, speed, on-time delivery, stock) | To run orders and work out your shop score |
| Payout details: account title and number for JazzCash, Easypaisa or bank | To pay your withdrawals |
If you contact us
We keep the messages you send by WhatsApp or email so we can help you and follow up.
Who can see your information
- The shop you order from sees your name, phone number, address and pin for that order. Two hours after the order is finished, your phone number and address are hidden from the shop again.
- Other customers see only your first name on reviews you write.
- The Ghar Tak team can see account and order information to give support, handle reports and keep the service safe. Every action our team takes is recorded.
- Service providers who run parts of Ghar Tak for us, only for that purpose:
- Google Firebase: sign-in, our database and push notifications (data is stored in Google's Mumbai, India region)
- Cloudflare: our server that sends notifications and serves images
- OpenFreeMap: the map pictures in the app (they see your phone's internet address, like any website)
- Meta (WhatsApp): only if you message us on WhatsApp, or choose to receive Ghar Tak offers on WhatsApp
- The law: we share information if Pakistani law requires it.
We do not sell your information, and the apps contain no advertising.
Notifications and WhatsApp offers
We send order updates, chat messages and wallet updates as notifications. You can turn notifications off in your phone's settings. Offers on WhatsApp are sent only if you switch them on in your profile, and you can switch them off at any time.
How long we keep information
We keep your account while you use it. Order and wallet records are kept for 1 year after each order, because shops and customers may need them for disputes and accounting. Order chats can't be written to a day after the order ends. Error reports are kept for up to 1 year.
Your choices and rights
- See and change your name, phone and address in your profile at any time.
- Delete your account from the app, or ask us to delete it: see Delete your account.
- Ask us for a copy of your information, or to correct it, by contacting us.
Keeping your information safe
Information travels encrypted between the apps and our servers. Strict access rules decide who can read what: customers only see their own orders and wallet, a shop only sees its own orders, and only our team can see the admin tools. No system is perfect, so please keep your phone locked and never share sign-in codes.
Children
Ghar Tak is not meant for children under 13, and we don't knowingly collect their information. If you think a child has given us information, contact us and we'll delete it.
Changes to this policy
If we change this policy, we'll update the date at the top and, for important changes, tell you in the app.
Contact
Email connect@getghartak.app or WhatsApp +92 318 1906987.