Partner terms

Last updated: 11 October 2026

These terms apply to shops and service providers ("partners") that sell on Ghar Tak using the Ghar Tak Partner app.

1. Your account

• We register your shop and give you a username and password. Keep them private; you are responsible for everything done with your account.
• The information on your shop (name, address, hours, delivery area, contact numbers) must be true and kept up to date.

2. Products and prices

• You set your prices, stock and delivery fee within the limits shown in the app. Prices must be what you actually charge.
• Only sell goods and services that are legal to sell in Pakistan.
• Mark items out of stock when you don't have them.

3. Orders

• Accept or decline new orders quickly. We remind you if an order waits, and orders that wait too long count against your shop score.
• When you accept, you promise a delivery time. You can extend it once, by 10 minutes, with a reason the customer sees.
• Deliver what was ordered, at the price shown. If you change a price or remove an item, the customer is told and can cancel.
• Use customers' names, phone numbers and addresses only for their order. The app hides them two hours after the order ends.

4. Shop score

Each shop gets a score from 0 to 100, based on the last 30 days: how often and how fast you accept, on-time delivery, stock accuracy, ratings and reports. Shops with better scores appear higher for customers. Below 50 you'll see a warning in the app; below 30 our team reviews the shop.

5. Fees and payouts

• There is a monthly fee for using Ghar Tak, agreed with you when your shop is registered and shown in the app. If it isn't paid by the due date (plus the grace days shown in the app), the shop may be paused until it's paid.
• Money from wallet orders goes into your shop wallet when the order is completed.
• You can withdraw your shop wallet to JazzCash, Easypaisa or a bank account. The minimum withdrawal is Rs 500 and each withdrawal costs Rs 10.

6. Conduct and reviews

Follow our community rules. Be respectful to customers. You may reply once to each review. Don't post fake reviews or pressure customers about reviews.

7. Warnings, hiding and taking a shop down

If a shop breaks these terms or keeps a very low score, we may warn it, show it lower or not show it to customers, or take it down. We tell you the reason in the app when we take a shop down, and you can ask for a review there; we usually answer within 24 hours.

8. Ending

You can stop selling on Ghar Tak at any time by contacting us. Fees already due stay due, and money in your shop wallet is paid out to you.

9. Changes and law

We may update these terms and will tell you in the app about important changes. These terms are governed by the laws of Pakistan.

Contact

Email connect@getghartak.app or WhatsApp +92 318 1906987.